Customer Service

SHIPPING

All in-stock orders will be shipped within 1-3 days after payment is received. If one or more items is currently not in stock, orders are typically fulfilled within 10 business days, but may vary based on seasonal trends.  

Packages are usually shipped in a heavy poly mailer; however larger shipments will be in sturdy cardboard boxes. 

Skeins will also be in their own plastic bags for added protection during shipping. 

Shipping prices do not include insurance, and we will not be liable in the case of damage or loss during shipping.

We are international friendly. 

 

REFUNDS and EXCHANGES

Please contact us via email if there is an issue with the products you receive, and together we can figure out a solution.  However, custom orders cannot be refunded or exchanged.

 

WASHING RECOMMENDATIONS

Although our yarns are Super Wash, and therefore technically machine washable at low temps and delicate setttings, we prefer to gently hand wash in luke warm water.  After rinsing, place in washing machine on spin cycle and then block it where there is some gentle air movement.